Skip to main content

Why was my payment declined?

A payment can fail for a few common reasons:

  • Insufficient funds or a card that's expired

  • Your bank blocking the transaction as a security precaution

  • Outdated billing details (card number, expiry, billing address)

To fix it: update your payment method in your App Store, Google Play, or client-pomospeak.personalized.app account settings, then try again. If the issue continues, check with your bank, or email pomospeak@personalized.app.